Gaming is meant to be entertaining — a bit of excitement watching PSL cricket, spinning a slot, or testing your hand at a live dealer table. At ad789, we are committed to making sure it stays that way for every Pakistani player on our platform. Our Responsible Gaming programme gives you the tools, information, and support to always stay in control.
Our Commitment to You
Here at ad789, responsible gaming is not a checkbox — it is woven into the fabric of how we operate. We understand that for many Pakistani players, a flutter on a PSL match or an evening on our casino tables is a form of leisure, much like catching a film in Gulberg or heading out for a family dinner in Clifton. The moment it stops being fun and starts feeling like pressure, something has gone wrong — and we want to catch that moment before it becomes a problem.
Problem gambling is a recognised health condition that can affect anyone, regardless of background, income, or education. The stress of modern life in cities like Karachi, Lahore, and Faisalabad, combined with the accessibility of online platforms, means that the risk is real. ad789 takes that responsibility seriously. We have built our platform with robust responsible gaming infrastructure, trained our support staff to recognise the warning signs, and we cooperate fully with the responsible gaming standards set under international gaming licence frameworks.
The tools described on this page are available to every ad789 player at any time, free of charge, and can be activated instantly from within your account settings or by contacting our support team directly.
Important: Gambling should never be used as a way to recover financial losses, relieve stress, or solve personal problems. If you find yourself chasing losses or gambling with money you cannot afford to lose, please use our self-exclusion tools or contact our support team immediately.
What Responsible Gaming Means at ad789:
Six Pillars of Responsible Gaming
The principles that guide how ad789 protects every player on our platform
Every ad789 registration triggers a mandatory Know Your Customer process. Players must verify their identity and confirm they are 21 or older before any real-money play is permitted. CNIC verification is required for all Pakistani accounts, with no bypasses permitted under any circumstances.
Every player can set daily, weekly, or monthly deposit limits directly from their account dashboard. Once set, limits take effect immediately and can only be increased after a mandatory 24-hour cooling-off period — giving you time to reconsider before spending more.
Players who feel they need a break can self-exclude for periods ranging from 24 hours to permanent account closure. Self-exclusion is activated instantly upon request and cannot be reversed during the chosen period. No marketing communications will be sent during any exclusion window.
ad789 provides on-screen session time alerts at configurable intervals. Players can set reminders at 30, 60, or 90-minute marks, and opt for mandatory session breaks after a chosen duration. Keeping track of time spent is one of the simplest and most effective responsible gaming habits.
In addition to deposit controls, players may set maximum loss thresholds per session or per week. Once a loss limit is reached, the platform automatically suspends gameplay for the remainder of that period, preventing the impulse to chase losses in the heat of the moment.
Our support staff — available 24/7 in both English and Urdu — are specifically trained to identify and sensitively respond to signs of problem gambling. All responsible gaming requests are handled with complete confidentiality and zero judgement, day or night.
Self-Exclusion Tools
Self-exclusion is one of the most powerful tools available to any player who feels their gaming is becoming problematic. At ad789, activating self-exclusion is straightforward and immediate — no waiting periods, no persuasion attempts, and absolutely no stigma attached.
Once you initiate a self-exclusion request, our system will:
Self-exclusion requests cannot be reversed once confirmed. If you choose a temporary exclusion period (e.g. 30 days), your account will remain locked for the full duration regardless of any subsequent requests to re-open it. This is by design — it is your safety net working for you.
How to Set Your Limits
Follow these steps to activate deposit limits, session timers, or self-exclusion from within your ad789 account:
Access your account via the ad789 Login page. Ensure you are on the correct domain (ad789.ws) before entering your credentials.
Click your account avatar in the top-right corner and select "Responsible Gaming" from the dropdown menu.
Select from Deposit Limits, Loss Limits, Session Reminders, Cool-Off Period, or Self-Exclusion. Each tool has a clear description of how it works before you activate it.
All responsible gaming restrictions take effect immediately upon confirmation. A confirmation email will be sent to your registered address. Keep this for your records.
If you prefer not to navigate the dashboard yourself, our support team can activate any responsible gaming control on your behalf instantly via live chat or email at [email protected].
All Available Player Control Tools
Every tool is free, instant, and available to all registered ad789 players
Cap the total PKR amount you can deposit in any 24-hour period. Requests to increase this limit require a 24-hour waiting period to take effect.
Set a longer-horizon spend boundary — useful if daily limits feel too granular. Weekly and monthly caps reset automatically at the start of each new period.
Define the maximum net loss you are comfortable with in a session, day, or week. Once reached, your access to real-money games is automatically paused until the limit period resets.
Restrict the maximum number of hours per day you can spend actively playing on ad789. When your session limit is reached, you are automatically logged out.
Take a short break from the platform — between 1 day and 6 weeks — without fully self-excluding. Your account data is preserved and you can return at the end of the cool-off window.
Choose a fixed exclusion window or opt for permanent account closure. This is the most comprehensive protection tool available and is recommended for anyone experiencing problem gambling symptoms.
Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from within. Many players experiencing gambling-related difficulties continue to believe the next session will fix everything — a pattern known as "chasing losses" that is one of the clearest warning signs.
The following checklist covers the most common indicators. If you answer yes to two or more of these questions, we strongly encourage you to activate one of ad789's responsible gaming tools or reach out to a specialist support organisation.
Getting Help
Asking for help is a sign of strength, not weakness. Problem gambling is a health condition with effective treatment options, and early intervention produces the best outcomes. The following resources are available to Pakistani players and to anyone experiencing gambling-related difficulties.
Our trained support team is available 24 hours a day, 7 days a week, in English and Urdu. Contact us at [email protected] or via live chat on the platform. All enquiries are handled in strict confidence.
ad789 aligns its responsible gaming framework with international gaming licence standards. Players may seek guidance from internationally recognised problem gambling support organisations as part of their recovery journey.
Sometimes the most effective first step is an honest conversation with a trusted family member or friend. In Pakistani culture, family support networks can be a powerful source of strength — do not hesitate to lean on them.
Licensed mental health professionals and addiction counsellors are available across Pakistan's major cities including Karachi, Lahore, Islamabad, and Rawalpindi. Your GP or local healthcare provider can provide a referral.
Responsible Gaming — Common Questions
Answers to questions our Pakistani players ask most often
Play Smart. Play Safe. Play on ad789.
Gaming is best enjoyed when it is in control. Whether you want to set your limits, take a short break, or simply explore the ad789 platform with peace of mind — our responsible gaming tools are ready the moment you need them. Pakistan's most trusted online casino is built on integrity.